Pre-certification Member Flyer

Form #R450-2498_PHP

Audience: Members

Format: Flyer

Provide members with this flyer to answer FAQs about pre-certification, including what it is and why it's important.

Updated: 12/23

RFP Form

Form #R450-3057_PHP

Audience: Brokers

Format: Form

Brokers complete this form when requesting info from Promise; also includes a list of RFP submission requirements.

Updated: 12/23

Claim Form: Health Reimbursement Account Reimbursement Form

Form #LH-2056-PHP

Audience: Members

Format: Form

Share with members requesting reimbursement from health reimbursement accounts.

Updated: 4/24

Client / Broker Portal User Guide

Form #LH-2199-PHP

Audience: Brokers, Employers/Clients

Format: Brochure

Clients and Brokers can refer to this tutorial guide to learn about the capabilities of Promise Health Plan's portal and how to navigate it.

Updated: 3/26

Commuter Benefits (FSA/HRA benefit card)

Form #LH-1672

Audience: Members

Format: Flyer

Share with members to show how to use FSA/HRA benefit card to pay for commuter expenses.

Updated: 10/25

Member Spending Accounts Mobile App Quickstart Guide

Form #LH-1545-PHP

Audience: Members

Format: Flyer

Share with members as an introduction to the FSA/HRA mobile app; walks them through using the app for the first time.

Updated: 4/24

New Client Finance Document (Level-Funded)

Form #N/A

Audience: Internal, Brokers

Format: Flyer

This form outlines the workflow and information needed to set up financial interactions between Promise Health Plan and its clients.

Updated: 1/24

New Member Welcome Letter (ESI)

Form #LH-1191-PHP-ESI

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the ESI ID card + contact info.

Updated: 4/24

Promise Health Plan Utilization Management Process Flow

Form #R450-2938_PHP

Audience: Brokers, Employers/Clients

Format: Flyer

Review how the Promise Health Plan utilization management process works, from intake to appeals.

Updated: 1/26

Benefits Spending Account Enrollment Guide Brochure

Form #LH-203

Audience: Members

Format: Brochure

Share with members as a guide to help them enroll in their flexible spending account benefits.

Updated: 3/26

ID Card Carrier

Form #LH-1129-PHP

Audience: Members

Format: Flyer

Sent to members with their ID cards attached.

Updated: 4/24

New Member Welcome Letter (CVS)

Form #LH-1191-PHP

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the CVS ID card + contact info.

Updated: 4/24

New Member Welcome Letter (CVS + PHCS)

Form #LH-1191-PHP-CVS-PHCS

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the CVS/PHCS ID card + contact info.

Updated: 4/24

New Member Welcome Letter (Liviniti)

Form #LH-1191-PHP-Liviniti

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the Liviniti ID card + contact info.

Updated: 4/24

New Member Welcome Letter (Optum)

Form #LH-1191-PHP-OPTUM

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the Optum ID card + contact info.

Updated: 4/24

New Member Welcome Letter (Optum + PHCS)

Form #LH-1191-PHP-OPTUM-PHCS

Audience: Members

Format: Flyer

Provide members with this welcome letter to introduce them to Promise Health Plan and provide answers on key FAQs. This version includes the Optum/PHCS ID card + contact info.

Updated: 4/24