Frequently Asked Questions

To enroll in the Ascension Health Plan, visit OurAscension. There, you can review your benefit options and complete your enrollment. 

Your medical ID card will be mailed mid-December 2026. If you need access before your physical card arrives, you can view and download a digital ID card through the Ascension Health Plan member portal at AscensionHealthPlan.org.

Once you receive your new ID card in mid-December, visit AscensionHealthPlan.org and complete the one-time registration process to create your account. Once registered, you can:

• Access your digital ID card
• View and track medical claims
• Check your deductible and out-of-pocket maximum status
• Search for in-network providers
• Connect with 24/7 member services

Beginning mid-December 2026, you can download the free Ascension Health Plan mobile app from the App Store from Apple or Google Play.  

If you’ve never used the portal before, you will have to complete a quick one-time registration process at AscensionHealthPlan.org.

To find an in-network provider, use the Provider Directory. You can search by provider name, specialty or location to find care that meets your needs.

You may receive a bill if you are responsible for a deductible, copayment, coinsurance or services not covered by your benefit plan. Review your Explanation of Benefits (EOB) to compare the provider's bill with the amount you may owe. If you have questions, contact your 24/7 Member Services team at 888-711-0494.

An Explanation of Benefits (EOB) is not a bill. It is a statement that shows how your medical claims were processed and the payments made by your health benefit plan. The EOB includes information such as the date of service, provider name, amount billed, allowed (negotiated) amount, plan payment, deductible, copayment, coinsurance and any amount you may owe. Review your EOB carefully before paying a provider bill.

You or someone you name in writing to act for you (your authorized representative) may file an appeal. Complete, detach, copy and send in the Appeal Filing Form found on your Explanation of Benefits (EOB) within one hundred eighty (180) calendar days from receipt of notification of the denial.

To access your pharmacy benefits, visit Judi Rx (coming soon). There, you can access information about your prescription drug coverage, view participating pharmacies and manage your pharmacy benefits.

You have access to 24/7 virtual urgent care through LiveHealth Online.

To contact 24/7 member services at Luminare Health, please contact 888-711-0494. 

You can also send a private message in the portal at AscensionHealthPlan.org. Portal messages are responded to within 2 business days.