Get to Know Your Benefits
Luminare Health is the benefit administrator for your employer's health benefit plan. We process your claims, answer your questions, and manage other aspects of your health benefits. We wanted to take this opportunity to welcome you and provide you with some helpful information.
Navigating Your ID Card
You and all your eligible, covered family members will receive member ID cards in the mail. When you receive your ID card(s), please keep them in a safe place and make sure to take them with you the next time you go to the doctor or pharmacy. These ID cards include important information about your benefits that your doctor’s office will need to know.
Click here to learn more about the information on your ID card.
Registering for Portal
Through your secure, personalized member portal, myLuminareHealth.com, you can quickly and easily manage your health benefits online, anytime, from anywhere. You can:
- See the status of your deductible and out-of-pocket maximum
- Access an electronic copy of your ID card
- View secure electronic explanations of benefits (EOBs)
- View and filter claims for quick reference
- Find a doctor
- Easily access services in your benefit plan
- Connect with customer service via phone or online message
- View each family member’s information, benefits, and claims
Before you use the portal for the first time, you will need to complete a one-time registration process.
Click here to learn more about registering for the portal.
Access Your ID Card Online
Did you know that you don’t need your physical ID card to use your health benefits?
You can access your ID card anytime, from anywhere (including your doctor’s office) via the myLuminareHealth.com portal or the myLuminareHealth Mobile app.
Click here to learn more about accessing your ID card digitally.
Reading Your Explanation of Benefits
You know that piece of paper you receive in the mail after you see your doctor or have a test done that says, “THIS IS NOT A BILL”? If you’ve ever been confused by that document, you’re not alone!
That document is called an explanation of benefits or “EOB” and shows your medical claims and payments made by your health benefit plan. You’ll want to pay special attention to the “Patent Responsibility” section of your EOB because it shows the amount you are responsible for paying to your provider.
TIP: You can choose to receive your EOBs electronically via your member portal, myLuminareHealth.com. Just go to the About Me tab in the portal to select how you’d like to receive your EOBs.
That document is called an explanation of benefits or “EOB” and shows your medical claims and payments made by your health benefit plan. You’ll want to pay special attention to the “Patent Responsibility” section of your EOB because it shows the amount you are responsible for paying to your provider.
TIP: You can choose to receive your EOBs electronically via your member portal, myLuminareHealth.com. Just go to the About Me tab in the portal to select how you’d like to receive your EOBs.
Click here to learn more about how to read your EOBs.
