2026 Leadership Summit Agenda

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Agenda

Tuesday, February 24, 2026

8:30 – 11:30 AM | Customer Experience Team Meeting | Cumberland
10:00 AM – 2:00 PM | Registration & Check in | Ballroom Foyer
10:00 AM – 5:00 PM | Professional Headshots | Kennedy Boardroom
10:30 AM – 1:30 PM | SME Video Recording | Higgins
11:30 AM – 1:00 PM | Lunch | Grand Ballroom 5-7
2:00 – 3:15 PM | Welcome, Business Plan and Strategy | Grand Ballroom 4
3:15 – 4:00 PM | Sales Strategy Panel Discussion | Grand Ballroom 4
4:00 – 4:45 PM | Product Strategy and Roadmap | Grand Ballroom 4
4:45 – 5:00 PM | Day 1 Closing | Grand Ballroom 4
6:00 – 6:30 PM | Welcome Reception | Grand Ballroom 1-3
6:30 – 8:00 PM | Buffet Dinner | Grand Ballroom 4

Wednesday, February 25, 2026

7:30 – 8:30 AM | Breakfast | O’Hare Ballroom Terminal 5
8:30 – 9:15 AM | Fireside Chat with Mike Frank, Executive Vice President, Chief Operating Officer | HCSC | Grand Ballroom 4
9:15 – 10:15 AM | Keynote: Lisa Walden, Creating Engaging, People-First Workplaces | Grand Ballroom 4
10:15 – 10:30 AM | Break | Ballroom Foyer
10:30 – 11:00 AM | Delegated Ops 101 | Grand Ballroom 4
11:00 – 11:30 AM | EEC Update | Grand Ballroom 4
11:30 – 1:00 PM | Lunch | O’Hare Ballroom Terminal 5
12:30 – 12:50 PM | Portal Demo | Grand Ballroom 4
1:00 – 4:30 PM | Breakout Sessions
  • Breakout I: Critical Thinking | Grand Ballroom 1
  • Breakout II: Continuous Improvement | Grand Ballroom 2
  • Breakout III: Leading with AI: Productivity, Responsibility, and Real‑World Use of M365 Copilot | Grand Ballroom 5
  • Breakout IV: Community Service Project | Grand Ballroom 6
4:30 – 4:45 PM | Break | Ballroom Foyer
4:45 – 5:15 PM | General Session Closing | Grand Ballroom 4
6:00 – 9:00 PM | Off-site Dinner and Team Building Activity at Joe’s Live | Shuttles will depart from Main Lobby beginning at 5:45 PM

Thursday, February 26, 2026

7:30 – 8:30 AM | Breakfast | Salons 8 & 9
8:30 AM – 12:00 PM | Team Meetings
  • Product Team Meeting | Chicago Ballroom B
  • ER TPA Leadership Team Meeting | Grand Ballroom 1
  • HCM Team Meeting | Cumberland
  • Operations Team Meeting | Salon 10
  • IT Team Meeting | River
12:00 PM | Grab and Go Lunch & Departures | Salons 8 & 9

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