Digital Technology, Personal Touch
Improving utilization means making healthcare more accessible in more ways, whether it's over the phone or the Internet.
Clinical Guidance with MyNurse 24/7
The URAC-accredited MyNurse 24/7 is a member’s first resource for immediate clinical guidance on everyday health issues. In addition to helping members avoid unnecessary and costly trips to the doctor or ER, MyNurse’s registered nurses may identify emerging conditions before they become more serious.
The nurses can engage members in nearly 150 languages over the telephone and through live chat to help improve their health, provide health information, and assist members in their healthcare decision-making processes based on recognized clinical guidelines and national standards of care.
The nurses can engage members in nearly 150 languages over the telephone and through live chat to help improve their health, provide health information, and assist members in their healthcare decision-making processes based on recognized clinical guidelines and national standards of care.
CareConnectSM from Healthcare Bluebook
Through CareConnectSM, members have access to a personal concierge to guide them through every step of the care process, from identifying a high-quality, low-cost provider to scheduling care.
Consumer Advocacy with Connect
Our Connect program includes access to a benefit specialist and a registered nurse advocate to help relieve the stress of complicated benefit and clinical issues. Connect offers members:
- Clinical guidance and advocacy
- Cost-effective utilization guidance
- Benefit program optimization support
Connect with us to learn more.
