A New Digital Experience for Clients, Members, and Providers
We’re excited to share an important milestone in our digital transformation journey. On February 22, Luminare Health will launch a new, modernized portal for clients, members, and providers. This upgraded platform reflects a significant investment in technology, design, and service innovation, all aimed at delivering a simpler, more intuitive experience.
Check out our teaser video to get a sneak peek at some of the new and enhanced features.
What’s New and Improved
A Modern, Intuitive Interface
- Cleaner layout and simplified navigation
- Redesigned screens that reduce friction and eliminate unnecessary steps
Step-by-step Claims Tracker
- A “pizza-tracker-style” progress bar
- Daily updates from submission through payment
- Increased clarity and reduced uncertainty for users
Expanded Access to Information
- More self-service capability
- Visibility into benefits, claims, account details, and provider resources
- Improved structure to help users find what they need
Enhanced User Experience for All
- Intuitive workflows
- Streamlined processes that reduce administrative burden
- Fully mobile friendly design for on-the-go access
Why These Updates Are Important
The new portal strengthens your value proposition as a broker by offering capabilities that stand out in the market:
1. Market-Leading Transparency
Realtime claims visibility is still uncommon in our industry. Daily-updated claims information places us at the forefront of transparency and empowers clients and members with clearer insights.
2. A Unified Digital Platform
Instead of fragmented tools, this portal brings key experiences together for clients, members, and providers.
3. Less Administrative Work
A simplified interface reduces day-to-day administrative tasks, a top priority for HR teams.4. Faster, More Accurate Information
Users no longer need to wait for updates or call for status checks.5. Built for the Future
This upgrade lays the foundation for future enhancements including AI-enabled support tools, proactive notifications, and richer analytics.