Welcome
The Customer Experience team will come together in Rosemont this September for a focused planning session as we align on priorities for the remainder of the year.
Please review the information below and complete your registration by Wednesday, August 13th.
Leadership team members should plan to arrive on Monday morning. All other attendees should arrive on Tuesday morning. Departure for all attendees is any time after 2:30 PM on Wednesday.
Please review the information below and complete your registration by Wednesday, August 13th.
Leadership team members should plan to arrive on Monday morning. All other attendees should arrive on Tuesday morning. Departure for all attendees is any time after 2:30 PM on Wednesday.
Agenda Overview
* Agenda is tentative and subject to change.
Accommodations
Hotel
Chicago Marriott Suites O’Hare (connected to the Luminare Health office)
6155 North River Road
Rosemont, IL 60018
Group Rate: $189/night
Check In: 4:00 PM
Check Out: 12:00 PM
Your hotel reservation will be made using the information provided during registration. Room and tax charges will be billed to our Master Account; however, a valid credit card will be required at check-in to cover any incidental expenses.
To ensure we receive the negotiated group rate of $189 and fulfill our room block commitment, please do not contact the hotel directly to book your reservation.
Chicago Marriott Suites O’Hare (connected to the Luminare Health office)
6155 North River Road
Rosemont, IL 60018
Group Rate: $189/night
Check In: 4:00 PM
Check Out: 12:00 PM
Your hotel reservation will be made using the information provided during registration. Room and tax charges will be billed to our Master Account; however, a valid credit card will be required at check-in to cover any incidental expenses.
To ensure we receive the negotiated group rate of $189 and fulfill our room block commitment, please do not contact the hotel directly to book your reservation.
Flight Booking Information
Our travel partner, AmTrav, will manage all flight reservations. Please click here to select your preferred flights. Attendees should plan to fly into Chicago O’Hare International Airport (ORD), where complimentary shuttle service is available to and from the hotel.
When booking your flight, TSA regulations require your ticketed name to exactly match your government-issued ID, including any middle names or initials.
Important REAL ID Update:
When booking your flight, TSA regulations require your ticketed name to exactly match your government-issued ID, including any middle names or initials.
Important REAL ID Update:
- Starting May 7, 2025, state-issued driver’s licenses and IDs that are not REAL ID compliant will no longer be accepted for airport security screening. Travelers must present either:
- A REAL ID-compliant driver’s license or ID
- An acceptable alternative, such as a valid passport
- To learn more, visit: Acceptable Identification at the TSA Checkpoint | TSA.gov
Giving Back Together
At Luminare Health, we believe in the power of giving back. We’re proud to partner with Feed My Starving Children to help fight global hunger by volunteering our time to pack nutritious meals for children in need around the world.
As a team, we will volunteer at the Schaumburg location Tuesday afternoon.
To learn more about the organization and the impact of your participation, click here.
As a team, we will volunteer at the Schaumburg location Tuesday afternoon.
To learn more about the organization and the impact of your participation, click here.
Registration
Event Contacts
If you have any questions about the Customer Experience Team Meeting, please contact:
Cheryl Duane (meeting content)
Office: (586) 416-2447
Email: CDuane@LuminareHealth.com
Leanne Gustie (event logistics)
Office: (614) 932-7544
Email: LGustie@LuminareHealth.com
AmTrav (air travel)
Office: (800) 795-8371 or (312) 629-0590
Email: Support@AmTrav.com
Cheryl Duane (meeting content)
Office: (586) 416-2447
Email: CDuane@LuminareHealth.com
Leanne Gustie (event logistics)
Office: (614) 932-7544
Email: LGustie@LuminareHealth.com
AmTrav (air travel)
Office: (800) 795-8371 or (312) 629-0590
Email: Support@AmTrav.com