Health Care Coverage Is Important For Everyone
We do not discriminate on the basis of race, color, national origin (including limited English knowledge and first language), age, disability, or sex (as understood in the applicable regulation). We provide people with disabilities with reasonable modifications and free communication aids to allow for effective communication with us. We also provide free language assistance services to people whose first language is not English.
To receive reasonable modifications, communication aids or language assistance free of charge, please call the number on your ID card (TTY: 711).
To receive reasonable modifications, communication aids or language assistance free of charge, please call the number on your ID card (TTY: 711).
If you believe we have failed to provide a service, or think we have discriminated in another way, you can file a grievance with:
Office of Civil Rights CoordinatorAttn: Complaint Coordinator
6133 N River Road, Suite 900
Rosemont, IL 60018
Phone: Call the number on your ID card
TTY/TDD: 711
Fax: 847-615-3135
Email: 1557civilrightscoordinator@luminarehealth.com
You can file a grievance by mail, fax, or email. If you need help filing a grievance, please call the toll-free phone number listed on the back of your ID card (TTY: 711).
You may file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, at:
US Dept of Health & Human Services200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 800-368-1019
TTY/TDD: 800-537-7697
Complaint Portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Complaint Forms: hhs.gov/civil-rights/filing-a-complaint/index.html